eStatement Frequently Asked Questions


What information is available through Houston Police FCU's eStatement program?

Members can receive their monthly account statements and newsletter, free via email and our secure web browser.


How much does Houston Police FCU's eStatement program cost?

There is no charge for our eStatement program. In fact, once you're an eStatement member, you'll be eligible to receive special credit union product offers via email.


Is my eStatement account information protected from others viewing it?

Your information is protected with the latest security features and requires a password, that only you will know, to access the information. Houston Police FCU's eStatement program also uses 128-bit encryption security to ensure that your private information stays private.


What kind of computer equipment and software program is needed to use Houston Police FCU's eStatements?

You do not need any special computer configuration or software package to access your eStatements, just a computer, a modem, Internet access and an Internet browser that supports 128-bit encryption. Netscape Navigator 4.75 or higher, Microsoft Internet Explorer 5.5 or higher, CompuServe 2000, and AOL 5.0 or higher provide the security encryption required for Houston Police Financial's eStatement program.

What if my Internet browser is not one of the versions needed to access my account information?

Both Netscape and Microsoft offer free download upgrades of their browsers on their respective homepages.


How do I view my monthly eStatement?

Your statement can be accessed either by double clicking on the link in the email notification or through Houston Police FCU's homepage at www.hpfcu.org and double clicking on the "Pick Up eStatement" button.


What if I accidentally delete my email notification that my statements are ready? Can I still view them?

Even if you delete the email notification you can access your eStatements through Houston Police FCU's homepage at www.hpfcu.org.


What if I no longer want to receive my statement electronically? How do I stop receiving eStatements?

You can switch back to the paper version of your statements at any time. Contact a credit union representative at (800) 927-8707 or (713) 986-0200 or by email at hpfcu@hpfcu.org and ask to change your statements back to paper.


Can I have my eStatement email notification sent to two different email addresses?

We can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to www.hpfcu.org and click on the "Pick Up eStatement" button.


How can I get a paper copy of my statement?

You can print a statement from your library of online statements and notices. You may also request a paper copy of your statement at any time, by calling the credit union.


How do I change my password if I forget it or think it has been compromised?

If you have forgotten your password you may use our "Forgot Your Password" feature on the eStatement login page or you may contact a credit union representative at (800) 927-8707 or (713) 986-0200, and your password will be reset. The next time you log on you can change your password to one of your choice by using our "change password" feature located near the bottom of the Available Statements and Notices library.


Is the password case sensitive? Can you use symbols, such as dashes, dollar signs, etc.?

Your eight to twenty character password is case sensitive and the password field supports all characters on your keyboard.


Can joint members sign the enrollment form for eStatements?

For privacy reasons, only the primary member can sign an account up for eStatements.


Will I automatically get my credit card statements via eStatements if I enroll my account?

Monthly credit card statements are not available at this time.


How do I notify the credit union of my new email address?

You can contact a credit union representative at (800) 927-8707 or (713) 986-0200 or email us.


When, during the month, will my eStatement be available online for my viewing?

Your eStatement will be available approximately the first week of the month.


How long will the statement remain “online”?

Houston Police FCU’s eStatement program will provide the last 12 months statements.


Can my eStatement information be exported to other programs?

Houston Police FCU eStatements can be saved as a text file and imported into Microsoft Word or another text program.

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